Accessibility

Last updated: July 27, 2026

Doctors-To-You exists because getting to a clinic is not equally easy for everyone. Removing that barrier is the point of the service, and we take the same view of everything else we build and do.

Our commitment

We are committed to identifying and removing barriers so that people with disabilities can use our service and this website with the same ease as anyone else. We treat accessibility as continuing work rather than a box that gets ticked once.

We work to meet our obligations under The Accessibility for Manitobans Act and the standards made under it, including the Accessible Customer Service Standard and the Accessible Information and Communication Standard, as well as our duty to accommodate under The Human Rights Code of Manitoba.

Getting care in a way that works for you

Care at home removes the barrier many patients find hardest, which is the journey itself. There is no waiting room to navigate, no parking to find, and no stairs at a clinic door.

Where a home visit is not the right fit, a phone visit needs no video, no app, and no internet connection beyond a working telephone, so it is open to patients who do not use a computer.

Tell us what you need when you book, on 204-586-6655, and we will make reasonable efforts to arrange it. That includes:

• Support persons. A family member, caregiver, friend, or support worker is welcome to be with you during a visit, if that is what you want.
• Service animals. Service animals are welcome. There is nothing you need to do in advance, though telling us helps our physician arrive prepared.
• Assistive devices. Our physicians work around wheelchairs, walkers, oxygen equipment, communication devices, and any other aid you use.
• Language and interpretation. If English is not the language you are most comfortable in, or if you need a sign language interpreter, tell us when you book and we will make reasonable efforts to arrange support.
• Extra time. If you need longer to explain things, or you would like information repeated or written down, say so. A home visit is not a rushed clinic slot.
• Communicating with someone on your behalf. With your agreement, we can speak with the person who helps you manage your care.

You will never be charged extra for an accommodation.

Visiting our office

Our care comes to you, so you do not need to visit our office to be seen by a physician. If you do need to come to us at 354 Selkirk Avenue, please call ahead on 204-586-6655. We will tell you what to expect on arrival and make arrangements to meet your needs.

This website

This site was built to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which is the standard the Accessible Information and Communication Standard sets for web content in Manitoba. Specific measures in the build include:

• Semantic HTML structure, with headings in a logical order on every page.
• Full keyboard access, including the mobile menu, which keeps focus inside itself while open and closes on the Escape key.
• Visible focus outlines on every interactive element, so keyboard users can always see where they are.
• Descriptive alternative text on meaningful images, and decorative graphics hidden from screen readers.
• ARIA labelling on the navigation, the mobile drawer, and the expanding question and answer sections.
• Text that reflows and stays readable when zoomed, and layouts that work down to small phone screens.
• Colour contrast chosen to meet Level AA for body text, and colour never used as the only way to convey meaning.
• Motion respected: animations switch off automatically for anyone whose device asks for reduced motion.
• Phone numbers and addresses marked up so they can be tapped or copied rather than retyped.
• Forms with real labels, and error messages written in plain language.

We test with a keyboard, at increased zoom, and against contrast requirements, and we fix what we find.

Information in other formats

You can ask us for the information on this website, or any information we give you about your care, in another format or with communication support. Call 204-586-6655 or use our contact page and tell us what would work for you, for example large print, a plain text version, or having something read to you over the phone.

We will respond in a timely way and there is no extra charge.

Known limitations

We would rather name the gaps than imply there are none.

• Online booking. Booking and appointment management run on Cortico, a third party platform whose accessibility we do not control. If it does not work for you, call us and we will book it for you. Nothing on this site requires you to use it.
• Embedded maps. Maps come from Google and follow Google’s own accessibility behaviour. Our full address is always written out in text next to any map, and we will give directions over the phone.
• Documents from third parties. Forms and information sheets that originate with Manitoba Health, a laboratory, or another provider may not meet the same standard as our own material. Ask us and we will help you work through them.

Give us feedback

If something on this site or in our service does not work for you, we want to hear about it. Tell us what you were trying to do and what got in the way. We will fix what we can, and we will be honest about what will take longer.

• By phone: 204-586-6655, seven days a week from 8:00 AM to 4:00 PM
• By fax: 204-586-5566
• In writing: Doctors-To-You, 354 Selkirk Avenue, Winnipeg, MB R2W 2M2
• Online: through our contact page

We aim to acknowledge accessibility feedback within five business days. You can give feedback in whatever way is easiest for you, including through someone who helps you, and you can do it anonymously if you prefer.

Keeping this current

We review this statement periodically, and whenever we make a significant change to the website or to how we deliver care. The date at the top of this page shows when it was last revised.